- How can I tell if I have a CD or DVD burner?
- How can I back up important files on to a CD or DVD from a Windows computer?
- How can I back up important files on to a CD or DVD from a Mac computer?
- How do I get an email account at the University of Chicago?
- How can I check email if I'm away from the University of Chicago campus?
- I will be out of town, and would like
all incoming email to receive an automated email response. How can I
have my account automatically respond to email when it comes in?
- How can I get my office computer hooked up to the campus network?
- Where can I get software to check email and surf the world wide web?
- How can I get software for my computer?
- What is the best way for me to ensure the safety of my data?
- What can I do to ensure protection from viruses?
- My network connection seems to have dropped off. What can I do?
- I can't seem to print a document. What can I do?
- I forgot my password. Can you give me a new one?
- How can I find out how to do a mail merge between Microsoft Excel and Word?
- How can I share information with my students?
- How can I get a personal web page?
- What do I do if I think security has been violated?
- How do I get an server account in the Social Sciences Division?
- How do use SciWord in the Social Sciences Division?
- How do I store my files on the server?
- How do I login into a shell on a Divisional server?
- How do I uses applications like SPSS, SAS and Stata in a UNIX environment?
- How do I change my password on a Divisional server?
- How do I use non-english characters on Harper?
- How do I obtain and install an X Windows client for PC?
- How do I use X Windows with Divisional servers?
- How do I Configure / Run the NSIT VPN Client for Windows?
- How do I configure a web proxy so I can access the Library online resources from off-campus?
- What Software is available on Divisional Servers?
- How do I submit a file for my grant to my FSR on the SSD grants server?
- When I try to type a direct
command on the "CommandWindow" on Matlab 7.4.0 connecting through
X-Win32 8.2, the "Enter" key and the "Backspace" key do not work from
the lab computer or from my own laptop on home. It worked with the
previous version of X-Win32. What do I do?
- How to map a shared network drive?
- How can I tell if I have a CD or DVD burner
Read about hot to see what kind of optical burner your computer has.
- How can I back up important files on to a CD or DVD from a Windows computer?
Read about how to backup files onto discs from Windows.
- How can I back up important files on to a CD or DVD from a Mac computer?
Read about how to backup files onto discs from Mac.
- How do I get an email account at the University of Chicago?
The following web site can be used to claim accounts: http://cnet.uchicago.edu/. You will need your University of Chicago ISO Number, Student ID, or Social Security Number.
- How can I check email if I'm away from the University of Chicago campus?
There are three ways you can check your University email from off campus:
- Webmail. Simply open a web browser on a computer connected to the internet and go to: http://webmail.uchicago.edu/. You will be prompted for your username and password.
- IMAP. Configure your IMAP client so that it has hostname set to
imap.uchicago.edu.
Also you must set the authentication to use SSL or TLS. IMAP clients
include Eudora, Netscape and Microsoft Outlook. Eudora and Netscape are
included in the University's Connectivity Pack. Detailed instructions for setting up your email client please read this document.
- Pine. Use an SSH client to connect to
harper.uchicago.edu. Enter your username and password. At the prompt type: pine and hit enter.
- I will be out of town, and would
like all incoming email to receive an automated email response. How can
I have my account automatically respond to email when it comes in?
The following web site has instructions for how to use the University's vacation mail system: http://support.uchicago.edu/docs/email/general/autoreply.html.
- How can I get my office computer hooked up to the campus network?
For any network connectivity questions, please contact Social Sciences Computing Desktop Support services at 4-4146. We will promptly take care of network jack activation and new IP address requests.
- Where can I get software to check email and surf the world wide web?
University of Chicago's Networking Services and Information Technology
has developed a Connectivity Package which is free to the school
community. This Connectivity Package contains email clients, web
browsers, and virus protection programs for both the MacOS and Windows
platforms. You can get the Connectivity Package at the Campus Computer
Store, located on the third floor of the U of C bookstore http://ccs.uchicago.edu/.
- How can I get software for my computer?
Most major software packages can be obtained through the Campus Computer Stores http://ccs.uchicago.edu/.
The University of Chicago also participates in site licensing programs
with many major academic software companies (Microsoft, Corel, SPSS,
Stata, etc.), which allows faculty and staff to purchase yearly
licenses for software at deep discounts. For more information on this,
connect to U of C's Site Licensing Office web page. There are also several software packages already purchased for the U od C community which include anti-virus, Eudora and SSH software.
- What is the best way for me to ensure the safety of my data?
Computer users have two main options for data backup on campus at the
University of Chicago: they can back up their data individually using
their own backup drives and media or they can take advantage of NSIT's
campus-wide network backup system, called Tivoli Storage Management
(TSM). SSCS Desktop Support group actively installs, monitors, and
troubleshoots over 300 networked computers across the Division which
are on the backup network. If you would like to be part of TSM, or
would like to learn more about it, please call us at 4-4146.
- What can I do to ensure protection from viruses?
Anti-virus software from McAfee is available in the Extras directory of your Connectivity Package CD.
This is free to the University of Chicago community. There are many
complicated options involved with configuring McAfee properly; the
default installation is generally not adequate. If you are not familiar
with this software and need assistance, please contact us at 4-4146
- My network connection seems to have dropped off. What can I do?
Do not plug your computer into a different
network jack. Make sure your network cable is fully connected to both
your computer and the wall jack. If it is connected please contact us
at 4-4146.
It would be helpful to determine if the lack of network connection is
occurring only in one Internet program (i.e. only Internet Explorer) or
all of them. If you can check email, but can't get a particular web
page to load, it's probably a problem on the web page's server. If you
are unable to check mail, or view any web pages, then your jack is
either dead or your computer is not configured properly.
- I can't seem to print a document. What can I do?
Make sure your printer is turned on and has paper in it. If it is a
networked printer, check all physical connections. If everything looks
okay, simply turn off the printer and unplug it for 10-30 seconds. Turn
back it on and retry sending your print job. If this fails, please
contact us at 4-4146.
- I forgot my password. Can you give me a new one?
There are many systems at the University and many of them use separate
password systems. Here are some of the most common.
- CNet: If you forgot your password, you will have to go to http://cnet.uchicago.edu/ and click on Change your CNet password - even if you've forgotten it.
- SSCS: Go to https://iota.uchicago.edu/ and enter your CNet id and password. You will be contacted when your password is reset (usually within one business day).
- How can I find out how to do a mail merge between Microsoft Excel and Word?
The University, has a wealth of training resources that are available
to faculty and staff. Start by connecting to U of C's training web page
at http://training.uchicago.edu/ for a list of classroom-based instruction along with a wealth of computer-based training modules for self-paced learning.
- How can I share information with my students?
You should consider using Chalk as a method of distributing and
receiving information with your students. If you are faculty and would
like an account or have questions send an e-mail to intech-cms@listhost.uchicago.edu. You can preview chalk by going to http://chalk.uchicago.edu/, clicking on login and then clicking preview. You should also read the Divisional Web Guidelines for the policies of web usage.
- How can I get a personal web page?
he University provides this service to current University of Chicago staff, students and faculty. Eligible persons can enable this function for their harper account by going to http://home.uchicago.edu/ and clicking on Setting up your page:. You should also read the Divisional Web Guidelines for the policies of web usage.
- What do I do if I think security has been violated?
There are two types of security, physical and electronic. If you think
there has been a physical compromise (eg a break-in or robbery) please
contact University Police at 123 from any campus phone or by dialing
773-702-8181. Also contact us, Social Sciences Computing Desktop Support services at 4-4146.
If you think electronic security has be violated by a hacker or virus, please contact us, Social Sciences Computing Desktop Support services at 4-4146.
- How do I SciWord in the Social Sciences Division?
The Social Sciences Division provides a keyserved version os SciWord. Read detailed instructions on how to get it.
- How do I get an server account in the Social Sciences Division?
The Social Sciences Division maintains several servers: Athens
(Economics and Sociology), Corinth (Anthropology and Political Science)
and Cronus (Psychology). Each of these servers are designed to provided
certain services for their respective departments. Read detailed instructions.
- How do I store my files on the server?
It is assumed you have already have an account on Athens, Corinth, or Cronus. If you do not go to the accounts faq.
Steps for establishing and utilizing file services on Athens, Corinth
and Cronus in order to store and retrieve files on those systems are available here.
- How do I login into a shell on a Divisional server?
Instructions and lists of programs to gain shell access to divisional servers. Read detailed instructions.
- How do I uses applications like SPSS, SAS and Stata in a UNIX environment?
Instructions on how to use applications on divisional servers. Read detailed instructions.
- How do I change my password on a Divisional server?
To change your password on a divisional server by connecting to https://iota.uchicago.edu, enter your CNet ID and SSCS password and click logon. On the next page presented, click Change Password. Then enter the desired new password and click Continue.
Confirm your new password by entering it again on the next page.
Finally, authorize your password change by entering your old SSCS
password.
- How do I use non-english characters on Harper?
Read detailed instructions.
- How do I use X Windows with Divisional servers?
Read out instructions on how to make an X Windows connection.
- How do I Configure / Run the NSIT VPN Client for Windows?
Read out instructions on VPN Client Configuration.
- How do I configure a web proxy so I can access the Library online resources from off-campus?
Read out instructions on Browser Configuration for NSIT's Web Proxy.
- What Software is available on Divisional Servers?
Read about all the major software installed on the Divisional servers.
- How do I submit a file for my grant to my FSR on the SSD grants server?
Read about how to submit files to the SSD grants server.
- When I try to type a
direct command on the "CommandWindow" on Matlab 7.4.0 connecting
through X-Win32 8.2, the "Enter" key and the "Backspace" key do not
work from the lab computer or from my own laptop on home. It worked
with the previous version of X-Win32. What do I do?
There are three things you can try to make it work.
Start X-Win32, right click on the icon and then left click on the
X-Config. Or you can start the X-Config from the Programs menu.
- On X-Win32 configuration tab, click "Input". Check "Emulate Numlock" under "Keyboard".
- Uncheck "Enable Xkeyboard extension".
- Press the "Numlock" key on the keyboard and make sure "Numlock" is turned off.
You can try the options together or separately. Click "Apply" and "OK". Close the program X-Win32 and restart it.
- How to map a shared network drive?
These are the steps for mapping it on a Windows XP machine.
- Right click on "My Computer" and click on "Map Network Drive".
- In "Folder" type in \\servername\userid. Leave the other fields with their default option, click on "Finish".
These steps descibe how to map a shared drive on an OS X machine.
- In the "Finder", click on "Go" menu and select "Connect to Server".
- To connect to your home directory, in the address field type in "smb://server-name/userid" then click "Connect".
- Another window will open up, enter your username and password in the spaces provided.
- The network drive will appear as a new icon on your desktop. Double click on the icon to access the network drive.
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