For most users solving this issue requires simply deleting and re-adding your UChicago email account on your mobile device. Instructions are given below.
First, identify your mobile email app and mobile operating system and determine whether the combination meets the minimum software requirements for Modern Authentication shown in the table below.
| Device Type | Operating System Version | Email Application |
| iOS (iPhone, iPad) | 11.3.1 or later | Apple Mail Outlook for iOS |
| Android | 8.0 or later | Most bundled email apps Outlook for Android |
If your mobile OS/app combo supports modern authentication, delete your email account and re-add it to the app. This time when you add the account, you will do a 2 Factor Shibboleth/Duo login.
If your mobile OS/app combo does not support modern authentication, see if the OS will run the Outlook mobile client and get it from either the Apple App Store or Google Play.
The Apple Mail app on iOS 11.3.1 or later supports modern authentication. The bundled mail app on Android 8 or later supports modern authentication. In these cases, delete the account from mail, re-add it and do a 2FA Duo login.
Checking your Apple OS version
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- Open Settings > click General
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- Click About to find your operating system version (Software Version)
If your operating system version is 11 or higher, proceed to remove your email account and either add it back to the Apple Mail app or download the Outlook app from the App Store. There are instructions below for both options but only one is necessary to be able to access your UChicago email.
iOS Configuration for Apple Mail App
Removing your email account
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- Return to the main page of the Settings app > scroll to Mail
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- Click Accounts > click your UChicago email account > click Delete Account > ‘Delete from my iPhone’
Adding your email account
- On the Accounts page click ‘Add Account’
- Click ‘Microsoft Exchange’
- Type your full UChicago email address and click ‘Next’
- Click ‘Sign In’ on the popup
- Enter your UChicago CNetID and password, then complete the 2-Factor Authentication
- Click ‘Save’
Your Apple Mail app is now configured and you should be able to access your UChicago email. Please contact us if you have any questions.
iOS Configuration for the Outlook App, an alternative to the Apple Mail App
- Open the App Store and search for Outlook. Click the ‘Get’ button to the right of the Microsoft Outlook app and authorize the installation to get the app
- Open the Outlook app once it has finished installing
- Enter your full UChicago email address and click ‘Add Account’
- Enter your UChicago CNetID and password, then complete the 2-Factor Authentication
Your Outlook app is now configured and you should be able to view your UChicago email. Please contact us if you have any questions.
Checking your Android OS version
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- Open Settings > click System
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- Click About phone
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- Click Software Info to find your phone’s operating system version
If your Android version is 8 or higher, proceed to remove your email account and either add it back to your bundled mail app or download the Outlook app from the Google Play Store. There are instructions below for both options but only one is necessary to be able to access your UChicago email.
Android Configuration for Bundled Mail App
Removing your email account
- Return to the main page of the Settings app > scroll to Accounts
- Locate and click your UChicago email
- Click ‘Remove account’
Adding your email account
- On the Accounts page click ‘Add Account’
- Click ‘Exchange’
- Type your full UChicago email address and click ‘Next’
- Enter your UChicago CNetID and password, then complete the 2-Factor Authentication
- Click ‘Accept’
- Click ‘Done’
Your mail app is now configured and you should be able to view your UChicago email. Please contact us if you have any questions.
Android Configuration for the Outlook App
- Locate and open the Google Play Store app
- Search for Outlook. Click the ‘Install’ button to the right of the Microsoft Outlook app
- Click Open once it has finished installing
- Click the ‘Add Account’ button
- Enter your full UChicago email address and click the ‘Continue’ button
- Enter your UChicago CNetID and password, then complete the 2-Factor Authentication
- When prompted to activate device administrator, click ‘Activate’
- Click ‘Activate’ again on the bottom of the screen
- Click ‘Maybe Later’ when asked to add another account
Your Outlook app is now configured and you should be able to view your UChicago email. Please contact us if you have any questions.
If your mobile device is too old to support the bundled mail app or the Outlook app, you can always access email via the web: https://outlook.office365.com/.
Please feel welcome to contact SSCS if you need help configuring your mobile device.