Code42 Migration

Windows

    1. Before uninstalling the old version of Code42, open it and confirm whether there are any folders outside the C:\Users folder that are being currently backed up. Make a note of the names of all such folders.
    2. Uninstall the Code42 program by navigating to either the Control Panel > ‘Programs & Features’ or Settings > ‘Apps.’
    3. Ensure the File Explorer is configured to show hidden files since you will need to delete three hidden configuration files in the next step.
    4. Delete the following folders:
      C:\ProgramData\Crashplan
      C:\Users\\Appdata\Local\CrashPlan
      C:\Users\\Appdata\Roaming\CrashPlan
    5. Install the most current version of Code42 (Transfer the installer to the user’s desktop via TeamViewer or download it onto their machine from the Code42 site: https://www.crashplan.com/login then click ‘App Downloads’ in the menu on the left.)
    6. Install and open the Code42 app. Have the user type in their full UChicago email address as their username. Type central.crashplan.com:4282 for the server address.

      NOTE: If the user already has a device backing up to the new server, you will be asked if the computer you’re setting up on is a new backup or a replacement for the existing one. Make sure to click ‘Add New Device.’

    7. Wait and check to make sure that the backup starts.
    8. Open the Code42 app, click the Manage Files button, and select all the folders outside the C:\Users folder that were previously being backed up to the old server.
    9. Log on to the old Code42 website, https://console.us.code42.com, and deactivate the computer so the user doesn’t receive warning emails.
    10. Mark the computer as done in the online spreadsheet.

Mac

  1. Before uninstalling the old version of Code42, open it and confirm whether there are any folders outside the /Users folder that are being currently backed up. Make a note of the names of all such folders.
  2. Download the most current version of Code42 (Transfer the installer to the user’s desktop via TeamViewer or download it onto their machine from the Code42 site: https://www.crashplan.com/login then click ‘App Downloads’ in the menu on the left.).
  3. Open the .dmg and double click the trashcan to run the Code42 uninstaller. This will uninstall the older version of Code42 already on the user’s machine.
  4. Open the Finder and delete the following folders:
    /Library/Application Support/CrashPlan
    ~/Library/Application Support/CrashPlan
    /Library/Caches/CrashPlan
  5. Install Code42 from the .dmg you downloaded earlier. Have the user sign in with their full UChicago email address as their username. Type central.crashplan.com:4282 for the server address.

    NOTE: If the user already has a device backing up to the new server, you will be asked if the computer you’re setting up on is a new backup or a replacement for the existing one. Make sure to click ‘Add New Device.’

  6. Wait and check to make sure the backup actually starts.
  7. Open the Code42 app, click the Manage Files button, and select all the folders outside the /Users folder that were previously being backed up to the old server.
  8. Log in to the old Code42 server at https://console.us.code42.com and deactivate the computer so the user doesn’t receive warning emails.
  9. Mark the computer as done in the online spreadsheet.