TeamViewer Remote Support

Downloading and Installing TeamViewer

TeamViewer is a program that allows your desktop support technician to help you remotely when you can't bring your computer in to campus for support. Below are instructions for installing TeamViewer on your computer. 

1. Use a Web browser and go to https://www.teamviewer.com/en/download

2. Click on the appropriate operating system of your computer, and then proceed to click on the green “download TeamViewer” button to start the download. In this example, you will notice TeamViewer for Windows is being used, for Mac the steps will be similar.

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3. You will then be prompted to choose a location to save the TeamViewer installer file; or if your browser is set to save automatically, the file will be saved to your “downloads” folder. Once the download is complete, depending on what browser you use you may see it at the bottom-left corner of your browser window (Chrome), or in the upper-right (Firefox) under the downward pointing arrow, as in the examples below:

 

Chrome

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Firefox

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4. Double click on the TeamViewer installer file to begin setup. A window will be shown with options for the setup, choose the following below, and then click on “accept-finish:”

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5. You may be prompted to allow the installer to run and/or for your password; choose yes/accept/okay, and enter the necessary password information. Once installation is complete, you will be presented with the TeamViewer window. The red rectangle in the picture below highlights the information (under the “allow remote control” section, “yourID” and “password” will have two sets of numbers) the person assisting you will need in order to assist you remotely. 

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Using TeamViewer to get remote help

With TeamViewer installed on your computer, you are now ready to get remote help from your SSCS Desktop Support techician. Contact information can be found at https://sscs.uchicago.edu/page/contact-information-0 .

The members of the SSCS Desktop Team named in the above link are the only individuals to whom you should ever give the TeamViewer user ID and password that you see on the TeamViewer screen. You should not send this or any other passwords through email, which is not a secure form of communication. Providing passwords by phone is much more secure.