SSDLAB – Virtual Desktop

SSDLAB – Virtual Desktop: What is it?

Social Sciences Division provides a Microsoft Remote Desktop Services (RDS) environment for researchers needing access to Windows applications both on and off-campus. The service resides on servers in a secure data center and is maintained by Social Sciences Computing Services (SSCS).

Prerecorded video tours are available for viewing on-demand. These videos cover the content in this written guide and can help you troubleshoot any issues getting connected the first time. They are linked toward the bottom of this page.

Upcoming Training Sessions

Topic: Introduction to SSDLab Remote Computing Resources

Hosted by Eric Hoy of SSCS’s Research Support Team with assistance from Teaching and Technology

  • Thursday, November 10th at 9:00am
  • Monday, November 14th at 3:00pm

 

Join Zoom Meeting

https://uchicagogroup.zoom.us/j/97465420468?pwd=bU5sV2lSV1FNSCtBOG1ubDRTbTk0dz09

 

Meeting ID: 974 6542 0468

Passcode: 568904

Getting Started

Before You Begin

Connecting For the First Time

There are two parts in connecting to the SSDLAB. The first part involves connecting to a web site to get a configuration file that you will download onto your computer to tell it how to connect to the service. Once you have got this configuration file it will not need to be done again unless you require access to a different resource (another desktop or app).

    1. Open ssdlab.uchicago.edu in a browser.
    2. Use your CNET E-mail address to log in (your cnet@uchicago.edu) This page will also accept ALOCAL\your cnet.
    3. After entering your CNET information above, a Duo request will be sent to your Phone. YOU WILL NOT BE PROMPTED BY DUO ON-SCREEN – YOU MUST CHECK YOUR DUO APP ON YOUR PHONE AFTER ENTERING YOUR CNET INFO IN ORDER TO CONFIRM YOUR IDENTITY AND FINISH SETTING UP YOUR SSDLAB ACCOUNT.

 

  1. You will see a page of remote resources that you have been granted access to. Click on the resource you would like to use.
  2. A file will download to your computer. A prompt will appear to select a location and to change the filename. It is recommended that you save this file to the desktop. You may name this file whatever you wish. You do not need to download this file from the website every time you would like use SSDLAB, instead you can open this file to skip the website.
    • For MacOS, a dialog will appear to allow you to save the file. It is recommended you save the file to the Desktop and name it something easy to remember.
    • On a PC using Chrome, a bar will appear across the bottom of the page.
    • Click on the drop down option on the “Save” button and select “Save as”. It is recommended that you save the file to your Desktop and name it something easy to remember.

Using the Saved RDP Configuration File

After you have completed the steps above, you will have a file saved to your computer that will allow it to connect without having to go through the website again. You can always repeat the steps above as a troubleshooting step or if you have lost the file.

To start a connection, double-click on the file you downloaded. You will be prompted for a username (your cnet@uchicago.edu) and password.  NOTE: Some users will need to put their username in this format due to a difference in their CNET account configuration: adlocal\cnet .

After you enter your credentials you will receive a Duo push. This DUO push will happen every time you connect to the server.
It is important that you keep your smartphone in front of you every time you log into SSDLAB and that you watch for the prompt from the Duo Mobile app.
To be clear, you will not get a prompt or a reminder on the computer screen for the Duo Push authentication. If you do not get a DUO push, review the following list of potential causes with workarounds.

  1. You are not set up for Duo Push with the Duo Mobile smartphone app. Check your DUO configuration at 2fa.uchicago.edu
  2. More than one smartphone/tablet device is registered for Duo Push on your account. The push will go to the first registered device even if it is offline or no longer exists. You can remove an old device at 2fa.uchicago.edu
  3. Power save functions on your mobile device are interfering with the push. Try launching the Duo Mobile app and swipe down from the top edge of your screen to force a refresh.
  4. Network confusion on your mobile device can cause the Duo Mobile app to lose connectivity. If this is the case, try shutting off wi-fi temporarily to see if it resolves the issue.

Always have one-time passwords printed and stored in a secure place before making any changes to your 2FA configuration.

After initiating sign in, you will receive a DUO push. This DUO push will happen every time you connect to the server. If you do not get a DUO push or your 2FA configuration has a phone number listed first you may get an error message with the code 0x5000003. Check your DUO configuration at 2fa.uchicago.edu and contact us for help. Remember to always have one-time passwords printed and stored in a secure place before making any changes to your 2FA configuration.

It is possible to tune some parameters, such as resolution, screen size, mapping drives and sharing clipboards.

Software & Resources
Analytics
  • IBM SPSS Statistics 27
  • NVivo
  • R and RStudio
  • StataMP 16
  • Tableau Desktop
Audio, Photo and Video
  • Adobe Illustrator DC
  • Adobe Media Encoder
  • Adobe Photoshop DC
  • Adobe Premier Pro
  • Adobe Premier Rush
  • Agisoft Metaframe
  • Audacity
  • VLC Video Viewer
Office, Productivity, and Publishing
  • Adobe Acrobat DC
  • ArcGIS 10.8.1 – Full Suite
  • Bitvise and PuTTY SSH Clients
  • Chrome and Edge Web Browsers
  • Microsoft Office 2019 – Full Suite
  • Sublime Text 3
  • WinEdt
  • Zotero
Policy

Please abide by any applicable data use agreements. In addition, see the University’s Acceptable Use Policy: https://its.uchicago.edu/acceptable-use-policy/.