Storage Upgrade – Winter Break 2020

As part of the Division’s continuing efforts to enhance the performance and security of its research storage, the existing Cronus systems will be migrated to new hardware a UChicago IT Services-managed datacenter. The migration will begin on Friday, December 24, and...

Move Files into a University Network Drive

In order to work with your files in the RDS (Remote Desktop Services) environment, your files need to be located in your University home or other shared folder inside the University network.   If you are working in SSDLAB, use these instructions to move your...

How do I install TeamViewer QuickSupport for MacOS?

Start by downloading the software from the TeamViewer website: https://download.teamviewer.com/download/TeamViewerQS.dmg Drag the icon in the window to your “Applications” folder to copy it to your computer. Then double-click to start it. Click the Open button on the...

How do I install TeamViewer to get remote support?

We use TeamViewer to provide remote support. TeamViewer will not allow the technician to unilaterally interact or control with your desktop system— you must issue an invitation and supply a unique, short-lived password for the technician to begin remote...